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Members are the foundation of our organisation. To meet your expectations, we rely on continuous feedback so we can identify opportunities to learn and improve our services.

If you have any feedback about an experience with us, wish to lodge a complaint, or offer a suggestion for what we could do differently, please let us know.


When we hear from you, we will try to acknowledge your message by email within one working day. 

If your feedback requires us to investigate an issue, we may not be able to provide a comprehensive response straight away.


While considering your feedback and suggestions may take some time, we are committed to escalate any matters as required and respond to you in writing (post or email) within 21 working days.


If you are unsatisfied with our response, please tell us and we will do our best to clarify the reasons for our decisions or discuss any potential appeal for further investigation.


If you have any questions regarding our approach, please contact us using any of the options above.

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